Here you’ll find answers to the questions most frequently asked by our customers about our offers, services, safety and much more.

If you can’t find the answer to your question in our FAQ, please don’t hesitate to contact us directly. Our team will be delighted to help you and provide you with all the information you need to plan your dream trip to Dubai.


How does the pick-up process work for planned activities?2023-08-24T13:21:30+00:00

For each planned activity, we organize a pick-up service from your accommodation. The exact pick-up time will be communicated to you in advance. Our representative will meet you at your accommodation and take you to the activity. After the activity, you’ll be taken back to your accommodation.

How does the airport welcome service work?2023-08-24T13:21:03+00:00

Our airport pick-up service ensures a stress-free transfer from the airport to your accommodation. Once you’ve collected your luggage and cleared customs, our representative will be waiting for you at the exit with a sign bearing your name, and will take you to your accommodation.

What activities are included in your offers?2023-08-24T13:18:31+00:00

Included activities vary according to the type of holiday chosen. They can include visits to popular tourist sites, culinary experiences, leisure activities such as desert safaris, and much more. Specific details are indicated in each itinerary.

How do your “Turnkey”, “A la carte” and “Getaway” offers work?2023-08-24T13:17:58+00:00

Our “Turnkey” offers are all-inclusive packages covering accommodation, meals, activities and transfers. “À la carte” offers allow you to choose and combine different activities and services according to your preferences. “Getaways” are short stays, usually 2-3 days, offering a condensed Dubai experience.

How do you create your itineraries?2023-08-24T13:17:01+00:00

Our itineraries are designed by our team of experts who know Dubai inside out. Based on our customers’ interests, preferences and budget, we create unique itineraries that offer a balanced combination of cultural visits, leisure activities and free time.

What types of stays do you offer?2023-08-24T13:16:31+00:00

We offer a variety of holidays to suit different preferences and budgets. Our offers include turnkey stays, à la carte stays, getaways and customized stays. We strive to offer authentic experiences that allow you to discover the beauty and diversity of Dubai.

Is it possible to organize special events or special requests?2023-08-24T13:15:33+00:00

Absolutely! We’re delighted to help make your stay in Dubai truly memorable. Whether you’re planning a special birthday, wedding proposal or any other event, please contact us with your ideas and we’ll work together to make them a reality.


What is your cancellation policy?2023-08-24T13:19:31+00:00

Our cancellation policy depends on the type of stay and the proximity of the start date. Details of our cancellation policy will be clearly indicated at the time of booking. If you have any specific questions on this subject, please do not hesitate to contact us.

Can I change my booking once it’s been confirmed?2023-08-24T13:19:00+00:00

Yes, we understand that plans are subject to change. If you wish to change your booking, please contact us as soon as possible and we will do our best to accommodate your changes, subject to availability.

What happens if an activity I’ve booked is cancelled?2023-08-24T13:14:54+00:00

If an activity you have booked is cancelled, we will contact you immediately to inform you. We will then offer you either an alternative activity or a full refund of the cancelled booking, whichever you prefer.


What payment methods do you accept?2023-08-24T13:14:12+00:00

Your security is our No. 1 priority, and we take this very seriously: our site only offers secure payment methods that are guaranteed to be safe. Your information is safe on our site. We accept : – Credit cards – Debit cards Our online payment services: – Paypal* – G2A Pay* *Paypal – As a banking institution within the European Union, PayPal offers you over 10 years’ experience in secure online payments. It’s simple, fast, free and world-renowned for its efficiency. *G2A Pay – G2A Pay is a global payment platform. It supports over 150 local and global payment methods (Mastercard, Visa to give you maximum payment options). Your bank or credit card details will never be shared with us. All payments are protected by our 128-bit SSL encrypted payment processor. We do not accept checks at this time.

Is my personal information safe on your site?2023-08-24T13:13:30+00:00

We attach great importance to the security of our customers’ personal information. Our site uses the HTTPS protocol, indicated by the padlock in the URL bar of our site, which guarantees that all financial transactions are secured by SSL/TLS protocols. These protocols encrypt your information so that it cannot be read or intercepted by third parties. In addition, we do not store your credit card or bank details after your payment has been processed.


What health restrictions or precautions are in place in Dubai due to COVID-19?2023-08-24T13:44:02+00:00

Our customers’ safety is our top priority. We closely follow the guidelines of local and international health authorities. Restrictions and precautions may vary according to the current situation. We will provide you with detailed information on current safety measures and restrictions before your arrival. We also recommend that you regularly consult your country’s official travel advice.

What documents do I need to travel to Dubai?2023-08-24T13:20:34+00:00

Travelers generally need a passport valid for at least six months after their intended date of entry into Dubai. Many countries offer visa exemption for short stays, but this varies according to the country of residence. We recommend that you check the specific visa requirements for your country.

When is the best time to visit Dubai?2023-08-24T13:20:02+00:00

Dubai is a year-round destination, but the period from November to March is generally considered the best time to visit, as the climate is milder. However, each season offers its own unique advantages and experiences.

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